📋 Effective Date: 1 January 2025 · This policy applies to all users of attestationexpert.in and our associated services.
1. Who We Are
AttestationExpert.in ("we", "our", "us") is a document attestation facilitation service operating across India. Our registered office is in Kerala, India. We process MEA, HRD, Embassy, and Apostille attestation services on behalf of clients.
For any privacy-related queries, contact our Data Officer at manager@attestationexpert.in.
2. Information We Collect
We collect the following categories of personal data when you use our services:
- Identity information: Full name, date of birth, passport number
- Contact information: Mobile number, WhatsApp number, email address, postal address
- Document information: Copies of certificates, educational records, marriage/birth certificates, and other documents submitted for attestation
- Payment information: Transaction references (we do not store full card details)
- Usage data: Browser type, IP address, pages visited on our website (via cookies)
3. How We Use Your Information
We use your personal data solely for the following purposes:
- Processing your attestation/apostille order and liaising with government authorities (MEA, HRD, embassies)
- Communicating order status, pickup scheduling, and delivery updates
- Sending service-related communications (invoices, tracking IDs, completion notices)
- Legal compliance and fraud prevention
- Improving our website and services (using anonymised analytics data only)
We do not use your data for unsolicited marketing without your explicit consent.
4. How We Share Your Information
We share your personal data only where necessary:
- Government authorities: MEA, State HRD departments, embassies — as required to complete attestation
- Courier partners: Name and address shared for document pickup/delivery logistics
- Payment processors: Secure, PCI-DSS compliant payment gateways
- Legal obligations: If required by law, court order, or government authority in India
We do not sell, rent, or trade your personal information to any third party for commercial purposes.
5. Document Security
All original documents submitted to us are:
- Assigned a unique tracking ID from the moment of receipt
- Stored in a secure, access-controlled environment
- Insured during courier transit
- Handled only by authorised personnel
- Returned to you upon completion of the attestation process
Digital copies of documents are stored on encrypted servers and deleted within 90 days of order completion, unless you request otherwise.
6. Cookies
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies: Necessary for the website to function (cannot be disabled)
- Analytics cookies: Anonymised data to understand website usage (Google Analytics)
You can control cookie settings through your browser preferences. Disabling analytics cookies will not affect your ability to use our services.
7. Your Rights
Under applicable Indian law and as a matter of policy, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at manager@attestationexpert.in. We will respond within 14 working days.
8. Data Retention
We retain your personal data for the period necessary to fulfil the purposes outlined in this policy, typically:
- Order records: 5 years (for legal and compliance purposes)
- Digital document copies: 90 days after order completion
- Marketing consent records: Until consent is withdrawn
9. Third-Party Links
Our website may contain links to government websites (MEA, embassy portals) and third-party tools. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies separately.
10. Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor's data has been submitted to us, please contact us immediately for deletion.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our website. Continued use of our services after any changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions, complaints, or requests: